How to identify high-risk refunds

Learn how to avoid refund theft by identifying high risk refunds.

Common Issues

Employees can use refunds to discreetly steal cash from your business. The most common refund infraction is False Refund Abuse. These are done when there is no customer present; your employee will ring in a refund on a cash transaction, and then they pocket the cash.

Solution Overview

Refunds negatively impact your bottom line and are usually an indication that something was done incorrectly by employees. In this video we'll go over how you can use Solink's Video and Data integrations to spot risky transactions.

Run Down

Step 1:
Start by selecting the events page

Step 2:
In the search box type in the word "Refund", this will filter your transaction to show only Refunds.

Step 3:
High-Risk refunds will usually involve cash so we'll need to add that filter to our search, take a look to identify how cash transaction show up in your environment. (Usually, you can just search "Cash")

Step 4:
Go through the results, keep a close eye on the thumbnails, you should look for transactions where you cannot see customers on the other side of the till.

Step 5:
Select the video and watch to see what happens during the transactions, we're always looking for any suspicious behaviour.