The best method for you to get ahold of Solink support, how to grant support access, and more.
Are you experiencing issues with you Solink service? Looking to learn more about the functionality of the platform? Whatever the question you might have about Solink, we are here to support you and are eager to jump in to help.
There are a number of different channels you can contact support through. To help you decide which channel is right for you, we've broken them down below:
One of the quickest ways to get in touch with us is to use our 24/7 in-app chat support which is available through the mobile application or when logged into www.solinkcloud.com.
This method is best for when your issue is time-sensitive or if you're not quite sure how to best describe the issue you're seeing. By chatting in it puts you directly in touch with a member of our support team who can dive straight into the issue.
If you are looking for help from the web application look for this logo:
If you find yourself using the mobile application, chat help is still a click away!
Please note that for some support-related items we may require you to grant us support access so we have the ability to view your location. To do so, navigate to settings > Preferences > Allow support Access. Once our support team is done completing any work, you can go ahead and turn that access off once more.
2. Call Us
Another great way to get a hold of our helpful support team is by phone. This method is also great for time-sensitive issues as it puts you directly in touch with a support team member. As mentioned above, you may need to allow support access, so it's important to note how to conduct that action (see above).
Our main support team is located in the EST time zone and is available by phone from 6am - 12am EST. You can reach us at 1-888-335-9844
if you have a more general question or if your issue isn't so time sensitive you can choose to email our support team. This option will autogenerate a ticket and an automated response will provide you with the ticket number for future reference. We strive to respond to these tickets as quickly as possible and aim to have a response to you within 24-48 hours.
We are available by email at firstname.lastname@example.org
4. Request a Meeting
As you may already know, you have a dedicated Customer Success Manager who has been assigned to your account. A meeting with your CSM can provide you with a lot of additional value, including Training, Product Customization, or even diagnosis of platform problems.
To book a meeting with your personal Customer Success Manager click HERE
5. Browse the Education Center
If you're on this page, you've already found our Education Center. We have a number of helpful & self-help articles for workflows and actions that can be taken right within the product. Access our main search area HERE or jump into one of our helpful articles below:
- How do I save & Share Video?
- How to add or Remove users?
- How do I create a new report?
- How do I identify which refunds to review?
Now that you know the different methods for contacting SOlink support, you have the tools you need to make an informed decision the next time a question pops up. And whichever method you choose for getting in touch, we'll work to get you back up to full efficiency as quickly as possible!