Troubleshoot live monitor

Take the following steps to troubleshoot your live monitor.

The live monitor could be showing many things when it is not working correctly. Look for what best describes the current display on your live monitor and follow the steps. If the steps do not result in your screen coming back up or you need any help along the way, please chat in with our support team. 

No input or blank screen

Step One: Check if the recording device (QNAP) is turned on. If it is not turned on, go ahead and power it on. If your QNAP is powering on, it could take up to 10 minutes for it to boot back completely. Don't panic if it takes its time!

 The photo below is the standard model of QNAP but it does vary in colour and size.


Step Two: If your QNAP is on but the live monitor is still not working, ensure that the wiring is correct. In either HDMI port 1 or two, there will be an HDMI cord plugged in. Ensure that it is securely plugged in. Additionally, follow that cord and ensure that it is securely plugged in on your monitor as well. 

Step Three: Troubleshoot the live monitor.

  • ensure that it is powered on
  • check the input - it should be set to either VGA or HDMI

Step Four: Reboot the HDMI/VGA adapter. 

  • find the VGA/HDMI adapter on the cord between the QNAP and the monitor. 
  • unplug both sides of the cord and wait 20-30 seconds

Step Five: Let the Solink support team know. Either use live chat or email the team at to ask how to proceed from here - don't forget to mention all the troubleshooting steps you've done so far. 

TurboNAS login screen

Please let the Solink support team know. Use live chat on or send the team an email at 

Frozen cameras

 If some cameras are frozen on your live monitor, it could be a sign of something amiss. Let's check to see if the cameras are online. 

Head over to - log in and head to the videos page. 

Beside every location, there is a health indicator. In the example above, the health indicator is showing that the store is online and all cameras are online. 

If all cameras are online and your device is online or offline - please connect with our support team on live chat on or send the team an email at 

If some cameras are offline, please follow the link below and follow the troubleshooting steps for your offline cameras.